Grogan Jewelers By Lon in 315 The Bridge Street #101

Customer Reviews about Grogan Jewelers By Lon:

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  Absolutely the best! The staff is friendly, knowledgeable, and unparalleled in customer service. To be a little more specific an error occured with my fiancée's ring, to be exact Fedex failed to pick it up from the Florence store. Instead of a, "welp Fedex will pick it up the following day" attitude the sales associates finished her work shift and then drove to Athens and back just so my fiancée could have her ring back as promised. We have dealt with other jewerly stores in Huntsville none of them had that attitude like Grogans did. Once these other jewelry stores had made the sale they were apathetic to any issues we had with the sizing of the ring and the fact that the rodium wore off (in less than a month after purchasing the ring) We had the protection package for the ring which made no difference with the other store. I am glad Grogan was there for us when we came to them. They listened and were able to fix our issues with the ring. When an error did occur during this transaction (Fedex not picking up our ring) they went above and beyond to fix it and made sure we were happy. Thank you Grogans!
  By Jason Hastings, August 10, 2017
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  AMAZING!!! I got the engagement ring of my dreams from Grogan! They helped my fiance pick the perfect ring! I needed to get my ring sized and was dreading having to give it up for a few days for repair. I went in and they were so wonderful!!! They could see how excited I was and went above and beyond and got the ring sized in no time at all! AND while I waited they offered me a drink and I got the iciest most perfect Coke on a hot day! Really great staff and service and selection!
  By Christina Patterson, February 20, 2017
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  FANTASTIC!!!! The jewelry in the Bridge Street Store is Top Notch.. The ONLY thing that out shines the sparkles in the store is THE STAFF!!! Absolutely bend over backward to help you Wonderful!!! Other stores could learn Customer Service from the staff here.. Many thanks
  By Harold Renneberg iii, October 30, 2016
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  Grogan's has been wonderful to work with. They were helpful through the entire process of shopping for and purchasing a diamond and setting. Their maintenance service is also fantastic. They stand by the products they sell which is evident by their servicing agreement (free cleanings and inspections. If you get it inspected at the suggested intervals, they will cover any issues due to workmanship). Cleanings and inspections take no time at all (usually less than 5 minutes). They have always been friendly.
  By Jake Jones, October 01, 2016

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