1st Franklin Financial in 6200 Mastin Lake Road Northeast d

Customer Reviews about 1st Franklin Financial:

• ★ ★ ★ ★ ★
  Been with them for years. I have had a wonderful experience with them. Always welcoming and helpful. I will always use them. Great people!!
  By Stacy Domingue, June 26, 2017
• ★ ☆ ☆ ☆ ☆
  Their customer service is atrocious. I asked about a service fee that was added to my account she explained. I told her to process the payment explaining that I would not have had the charge had they let me pay out the loan last month like I intended to. Next thing I know I'm speaking with the male manager. Asked if I could post a complaint for basically being hung up on or just passed along to someone else. He would not let me complete my complaint, just kept telling me that he needed to pass me back to the previous lady to make a payment. I asked if the calls were being recorded then I asked again to make a complaint and hung up on me. I called back so that I could close the account and be done with them. Because I was still angry at the previous personnel I let the guy know up front why my attitude was abrasive. The last person Robert after attempting to chastise me for getting angry at the previous manager attempted to chastise me again for saying damn. Of course I told him that you cannot dictate my reaction to what's been done. He basically said you've paid us and hung up on me yet again.
  By Camisha Hardy, November 18, 2016

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About 1st Franklin Financial in Huntsville